Support

Real answers, from the people who built it — usually within a day.

Email support@usestorybank.com any time. Include your account email and, if it's about the browser extension, which job site you were on — that's usually enough for us to reproduce whatever went wrong and get back to you with a fix, not a form letter.

Story bank & generation

• Why did I get a "duplicate story" warning? That's the feature working as intended — Story Bank remembers which stories you've already used at each company, so you never accidentally send two different recruiters at the same place the same anecdote. Edit the story or the generated answer if you'd rather draw on something else.
• How many generations do I get? 5/month free, more on paid (see pricing). Usage resets monthly, and unused generations don't roll over.

Browser extension

• Where's my pairing token? Dashboard → "Browser extension" section. "Regenerate token" gets you a fresh one any time you need to re-pair.
• The "✦ Story Bank" button isn't showing up. It appears next to longer screening-question fields on Greenhouse, Lever, Workday, iCIMS, Ashby, SmartRecruiters, and Workable — short one-line inputs are skipped on purpose. A refresh usually surfaces it.
• It filled the wrong thing, or generation failed. Double-check the company/role/question in the panel before hitting Generate — it's a best-effort guess from the page, not always right. A failed generation usually means you're out of generations for the cycle; your dashboard shows exactly how many are left.

Billing

• Cancel any time from the billing page — it stops future charges immediately, no need to email us first or explain why.
• Refunds, receipts, or anything else billing-related: email support@usestorybank.com and we'll sort it out.

Account & data

See the privacy policy for exactly what we store, who it's shared with, and how to request a copy or full deletion of your data.